1. General Status - An Overview
2. Communication & New Contact Method
3. Fabric Delivery Update - Direct from Factory
4. USA Customers
5. Refund Update
6. Customer Advocacy
7. May & Michael - Extra help for Customers
8. List of Current Order Numbers in this Production Cycle

Fabric deliveries will gradually be filled direct from my supplier, starting now.

After my unplanned extended break I have now started production again.

All orders will be cut, packed and shipped directly from my manufacturing partner in China.

The process will be gradual, and whilst I will be fulfilling all outstanding orders, I cannot provide any definitive timelines at this stage.

Every customer who has ordered fabrics WILL receive their delivery.

New Feedback Survey for All Outstanding Orders

Responding to the volume of enquiries has not been manageable, and my extended break has since made it impossible.

To assist me in gaining clarity over your preferences, I would appreciate all customers with outstanding orders or refunds filling in a very simple and quick feedback form.

1. You must be logged in to your account online using the email address attached to your orders
2. Go to the Form HERE and select your preference. Comments are not required, but you can send a message if needed.

Please note, you cannot access the form if you are not logged in.

The info@neridahansen.com email will no longer be in service.

General Enquiries

Any enquiries that are general in nature can be sent through a simple webform HERE

It will also be the only way customers can communicate with me.

For Customers in USA who would still like their fabric order, I am currently waiting on confirmation and subsequent samples from a supplier in the Dominican Republic. I will notify customers asap of the outcome. Timeline is unknown at this stage, but like all orders I am trying my best to deliver yours as soon as I can.

New Order Numbers

My factory require order numbers to be produced from scratch which cannot be avoided. Any items from multiple orders can be consolidated and customers will be notified of new order numbers as their orders are put into production.

Current Orders

The current order numbers that I am processing now are listed at the bottom of this page. All customers with these order numbers will receive a new order number in the coming days.

If you order is not there, I cannot provide an update this week on when to expect it. Please continue to wait, or apply for cancellation or refunds, noting that these will also take time.

I recognise the immense frustration and disruption this situation has caused.

The fallout for my experiences outlined HERE created a complexity in the operations and finances of my business that I cannot overcome in a short period of time.

I hope that my journal entry HERE explains why I am not in a position to apologise for circumstances that were caused by the extraordinary illegal, immoral and irresponsible behaviour of others.

Despite this customers have every right to pursue avenues of consumer advocacy. I have liaised with Consumer Affairs in Victoria in the past, and will continue to work with integrity and openness with any Consumer or Financial Authority who makes contact with me.

As previously mentioned, I encourage customers who are watting on refunds to contact their bank or Paypal, as I also continue to work with financial institutions on the solutions.

I will no longer acknowledge or justify any criticism of what I am doing, what I am advertising, or what I "should" be capable of.

My focus now is firmly on solutions for my customers in a way that is realistic and achievable under these very trying circumstances.

Thank you for your understanding.

Many customers may have already spoken wtih May, who is a stafff member of Sew Pronto. Sew Pronto is the business who have taken over copyright to my Sewing Patterns/ They are based in Vietnam and have an amazing talented team. May will start working with me on Nerida Hansen customer service again, and she will also manage the transition of customers who would like to opt-in to Sew Pronto. More will be published about this in the coming weeks.

Michael is the Manager at the factory who produce my orders. He will be the B2B customer service manager for any companies using my designs (as per my website iamncreative.com ) and will also be able to assist customers who have any issues with their deliveries from the new orders I raise.

I am so thrilled and grateful to have both of these supports in place.

The majority of refunds were paid prior to March, but there are still refunds outstanding that for a range of reasons could not be processed.

I cannot provide information about timing of refunds, but I am committed to paying them incrementally as the funds become available.

As well as filling in the Survey HERE Please pursue your complaints and requests with your bank or Paypal.

The list below is the current order numbers that are being processed for delivery now. The list will be updated as new orders progress.

It may not include every part of the order shown, but as you are assigned a new order number that information will be emailed to you so you can be updated with the details.

Delivery can be expected in 2-3 weeks but Unfortunately I am unable to provide timelines for any other orders.

I can confidently reassure everyone that their orders will be fulfilled, even if it takes me some months.